Shipping policy
Welcome to Muse N Moon Design! We’re committed to delivering your favorite finds safely and smoothly. Please read our shipping policy below for all delivery-related information.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- During sales, holidays, or high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery times:
- Italy & Europe: 5–10 business days
- International Orders: 7–20 business days
Shipping times may vary depending on customs, carrier delays, weather conditions, or high seasonal demand.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping promotions may be available during special campaigns.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.
Incorrect Address
Please make sure your shipping address is correct before placing your order.
Muse N Moon is not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us at:
support@musenmoon.com
We’ll do our best to assist you and work with the shipping carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
Customs & Import Fees
International customers may be responsible for customs duties or import taxes depending on their country’s regulations.
Contact Us
For any shipping questions, feel free to contact us:
Email: support@musenmoon.com